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Archived: Linden Lodge

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Inspection report

Date of Inspection: 17 May 2011
Date of Publication: 6 July 2011
Inspection Report published 6 July 2011 PDF

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The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

There are systems in place for monitoring and improving the quality of services for people. However the quality assurance surveys had not been sent to relevant parties to ensure the process is maintained fully and effectively.

An improvement action has been made to maintain compliance in respect of this outcome area.

User experience

People told us they felt informed about what was happening at the home.

There was a calm atmosphere in the home. We observed that the office door was open when confidential matters were not being discussed. People were able to speak to someone if they had a matter they wished to discuss. This was observed to be the case on the day of the visit.

Residents’ meetings were held and people who use the service were asked their views.

Other evidence

On the day of the visit the organisation was undertaking an internal quality assurance audit of the home but the auditor decided to return on another day to complete the task.

There were some systems in place for gaining feedback about the quality of the service, including monitoring of residents’ meetings during the monthly provider visits. The quality assurance questionnaires were discussed with the manager who confirmed they would send these out to people using the service, professionals and relevant stakeholders and then develop an action plan.

A copy of the monthly audit was provided along with samples of residents’ meeting minutes.

As already referred to in the report there were plans for an advocacy service to facilitate group advocacy at the home if the people that use the service wish to take part. This may empower people to have more of a voice within the home.