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Archived: Linden Lodge

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Inspection report

Date of Inspection: 17 May 2011
Date of Publication: 6 July 2011
Inspection Report published 6 July 2011 PDF

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People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

Our judgement

The provider ensured that appropriate staff recruitment procedures were in place and followed in order to ensure that only suitable staff were employed at the home.

User experience

People we spoke to said the staff were kind and understood their needs and wishes. They also said they felt safe with the staff that supported them.

We observed staff interacting with people in a professional and supportive manner.

Other evidence

Staff interviewed had a good understanding of the needs of the people they cared for.

Staff told us that they had been interviewed for their job and had undergone Criminal Records Bureau (CRB) checks before starting work. They had also supplied two references and these had been followed up. All staff we spoke to said they had received an induction before working independently in the home.

We looked at a number of staff files and these contained the relevant documents needed to show that staff were suitable to work with people. The registered manager provided us with a matrix showing that staff had undergone enhanced CRB checks. The home also kept a record of staff members’ entitlement to work in the United Kingdom. A member of staff that had transferred from another of the organisation’s homes and was still waiting for their documents to be transferred from the previous home they had worked in. This was discussed with the manager and regional manager and they stated they would ensure this was actioned as a priority.