You are here

Archived: Linden Lodge

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 17 May 2011
Date of Publication: 6 July 2011
Inspection Report published 6 July 2011 PDF

Contents menu

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

Although people using the service were satisfied with the care provided, care plans were not fully developed or updated to ensure people’s needs were recorded. Risk assessments were not always updated and no behaviour guidelines had been developed to ensure people’s individual needs were fully met.

An improvement action has been made to maintain compliance in respect of this outcome area.

User experience

People told us they felt well cared for. People said, “staff are helpful and kind”. Relatives told us that the care provided had improved due to the new manager and the changes that had been made since there appointment.

Other evidence

During the visit a sample of records relating to people who use the service were viewed. Each file contained a support plan but these needed updating and the quality of the recording on the support plans varied. The new manager had completed some interim care plans, these had involved the person the care plan was about and had been signed by them. However, new detailed care plans were being developed by the manager and staff team.

Review meetings had not taken place and the review minutes were not present in the files sampled. In the absence of these minutes there was no record of what changes had been made to the care plan.

The new manager has since confirmed that a review for one person has taken place and the outstanding reviews were being booked for the other people that use the service.

Risk assessments were on file but the manager agreed that a number of these needed to be updated. This did not ensure that the identified risks to people living in the home were being minimised.

The manager confirmed that behaviour guidelines needed to be developed to assist staff to respond appropriately to people’s individual behaviours to ensure that staff support people in a consistent way.