You are here

Archived: Linden Lodge

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 17 May 2011
Date of Publication: 6 July 2011
Inspection Report published 6 July 2011 PDF

Contents menu

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

Our judgement

Care and treatment were explained to people. And people’s wishes were respected.

User experience

Staff were observed communicating with people in a friendly and professional manner. People who use the service told us that staff asked them for consent before providing care or treatment. People spoken with confirmed they could speak to staff about their care.

Other evidence

We could not see Mental Capacity Assessments on the files we reviewed of people that use the service. The manager has confirmed this is an area to be addressed in the future. Staff confirmed they had not undertaken training in the Mental Capacity Act.

We saw documented information to show that when people had refused to attend medical appointments this had been respected.

Staff interviewed understood the need to ask people about how they would like their care to be given and knew that failure to get consent could not be regarded as professional practice as this could be potentially not respecting people’s rights.