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Archived: Linden Lodge

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Inspection report

Date of Inspection: 17 May 2011
Date of Publication: 6 July 2011
Inspection Report published 6 July 2011 PDF

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People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People who use the service were provided with reasonable support to make decisions about their care. The service respected the dignity of people.

User experience

We observed staff knocking on people’s doors before entering their bedrooms. People said staff asked to come in to their rooms which ensured their rights were respected. People confirmed they choose when they go to bed. One person said that “staff were kind and respectful and made sure their privacy was respected”.

One person said that staff had enabled them to administer their own medication.

We observed a member of staff when a person became anxious, the interaction was compassionate and the staff member offered reassurance.

People were able to choose to spend time in their room if they wished.

The care plans made reference to the need for staff to encourage independence and support people who use the service to make choices.

We saw a lot of personal items in people’s bedrooms. This showed that the wishes of people using the service had been considered and respected which makes them feel valued.

Other evidence

Staff generally interacted respectfully with people who use the service. We heard staff warmly greet one person upon their return home.

Since the time of the review we have been told that an advocacy service will be facilitating group advocacy at the home if the people that use the service wish to take part. This may empower people to have more of a voice within the home.

A person who uses the service was also the health and safety representative at the home.