The Care Quality Commission

Archived: First Call Care Services Limited

84A High Street, Billericay, Essex, CM12 9BT (01277) 634144

Provided and run by:
First Call Care Services Limited

Important: The provider of this service changed. See new profile
Important: The provider of this service changed. See new profile

All Inspections

21 February 2012

During a routine inspection

The people with whom we spoke were positive about the care and service they received from First Call Care. They all confirmed that they had been involved in decisions on how they wanted their care provided and during our visit there was evidence of people speaking with the staff to work out what they were going to do for the afternoon. From discussion with staff they had worked for First Call Care for a number of years and had a good understanding of the people they supported. The people who received care were complimentary about the staff and expressed that they were happy and their lives had improved since receiving care and support from the staff. Comments received included 'They treat me very well,' 'I am quite happy' and 'The staff are very good.'

People with whom we spoke did not raise any concerns about the care they received from the staff. They were positive about the staff working for First Call Care. From observation you could see that the staff and people who received a service were very relaxed together, were talking and chatting and staff were seen offering a good choice of activities and discussing long term goals with the people.