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Inspection report

Date of Inspection: 24 October 2012
Date of Publication: 21 November 2012
Inspection Report published 21 November 2012 PDF

Overview

Inspection carried out on 24 October 2012

During a routine inspection

People who use the service told us that they knew what the service could offer them and said they consented to their care and support. We observed that staff respected people�s privacy and dignity. One person said �No one makes me do anything.� Another person said �It is your home. You can have what you want when you want. There are no rules and regulations.�

People told us they received the care and support they wanted to receive and could live the life they chose. People said �The staff are very good they are here when needed.� And �The staff listen to you and deal with my needs.� People�s needs were being met.

We were told by everyone we spoke with that they could raise any issues and felt these would be dealt with. People said they felt safe. One person said �If I were abused verbally I would say.� Another person said �I feel safe here.�

People said they were supported by staff in a timely way because there was enough staff on duty to look after them. One person said �Staff are available when I press my buzzer.� Another said �I am very sure the staff know what they are doing.�

The quality of the service was being monitored by the manager. Any issues found were acted upon to ensure people living at the home remained happy with the service they received. People said �On the whole I am happy here. This is the place to be. We get an excellent quality of service. They are wonderful from the bottom to the top.�