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Inspection report

Date of Inspection: 1 December 2011
Date of Publication: 28 December 2011
Inspection Report published 28 December 2011 PDF

Overview

Inspection carried out on 1 December 2011

During a routine inspection

People told us they were very happy at The Gatehouse. One person said "I like it here" and another commented "It's very nice". They also said their views and preferences are listened to and these are taken into consideration.

People said they were pleased with the care they were receiving. One person said "I've never been happier" and another told us they felt "looked after." They also said they felt safe and trusted the staff that work there.

People said they were happy with the staff and the care that they provided. One person said "The staff look after me very well." We also spoke with peoples relatives who were visiting and they gave positive feedback on the staff.

People told us they were happy with the service and knew how to raise issues, should they have any. They also said that the manager is prepared to see people at any time and operates an open door policy.