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Archived: Overdene House

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Inspection report

Date of Inspection: 22 July 2011
Date of Publication: 19 September 2011
Inspection Report published 19 September 2011 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

The provider is meeting this essential standard because the service provides enough staff to meet people's needs.

User experience

One person to whom we spoke told us that in their opinion the home was “short staffed sometimes”.

Other evidence

On the day that we visited we were told that because of sickness and holidays the home was short staffed. This resulted in the home’s activity co-ordinator supporting other care workers and although this meant that everyone was safe it did reduce the opportunity for activities on that day. We were told by the staff working there that this was not the usual situation.

While we were observing care in a lounge a resident seemed distressed and called out for a nurse. A member of cleaning staff came from the adjacent room within a few moments and immediately found a care worker to attend to the person.

We asked several members of staff in private about staffing levels. One member of staff told us that they “had no concerns”. Another told us that they had some concerns but they were not worried about safety, it was “just hard work”. We asked other staff about the staffing levels in the home and we were told that it “had been better” and that they were “shorter on nurses” than they used to be. We asked whether they though this compromised safety and were told it did not.

We observed the lunchtime meal service and we saw that despite a number of the resident’s needing support at this time, while busy, the staff did not seem unduly stretched. People were receiving adequate levels of support and attention.

We noted that the home was under occupied; in June 2011 there were only 45 of the 70 places taken and we were told by the provider that for this reason staffing levels had been reduced. When, during our visit we asked about staffing levels, one member of staff commented that the current occupancy level together with the number of staff on duty “makes me happy”.

We are also aware that one of the local authorities that commission services from this care home has recently explored staffing levels as a result of comments made to them and that they judged them to be appropriate and safe.