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Archived: Castle Park

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Inspection report

Date of Inspection: 6 September 2011
Date of Publication: 28 September 2011
Inspection Report published 28 September 2011 PDF | 56.35 KB

Overview

Inspection carried out on 6 September 2011

During a routine inspection

People told us their privacy and dignity was respected by the nurses and care workers. Their comments included “on the whole the staff are very good. The routine has become more flexible than it was. Staff acknowledge our wishes better than they used to”. People told us they were not sure whether they had a choice of rising/retiring and would like more of a delay between staff knocking on their bedroom door and entering.

People receive the care they need. One said “the staff are quite good at getting the doctor in. The nurses have improved and if you need something they see to it pretty quickly and they keep an eye on it”. There were plenty of activities for people to join in and they were also able to access their local community. One person told us “if someone wants to go into town the activity person will do her utmost to see that they do that”.

People received the medications they needed and were safe living in the home. People were consulted about the way the service was run although how their views influenced decision making was not well evidenced.