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Inspection report

Date of Inspection: 16 September 2013
Date of Publication: 18 October 2013
Inspection Report published 18 October 2013 PDF

Overview

Inspection carried out on 16 September 2013

During a routine inspection

At the time of our visit there were two people living at the home who had been there for a number of years. We spoke with them, their relatives and three members of staff including the owner-manager. People told us they liked living there. One person said, �it is nice here, I can choose how I spend my time here.� Relatives were happy with how their family member was cared for.

People confirmed they consented to things on a daily basis. Their records showed they consented to the care they received and it was reviewed on a regular basis. Relatives told us their consent was sought for anything their family member was unable to understand.

We saw staff had a good understanding of people�s individual care needs. One relative said, �the staff always make my family member look nice, she has always cared about how she looks, and the staff maintain that.� Another relative told us the staff supported their family member in attending their temple.

The people living there were cared for in a clean, tidy and safe home which was accessible for people who used wheelchairs.

Staff felt supported and received training relevant to the care and support of the people living there.

The home manager actively sought the views of people that lived here and their families as to how this home was run.