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Inspection report

Date of Inspection: 18 February 2013
Date of Publication: 20 March 2013
Inspection Report published 20 March 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 February 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

We saw that the provider met with the families visiting regularly. They had been asked to complete a quality assurance form and a copy of this was in their relative’s records. The relatives we spoke to said they were happy about all aspects of care in the home.

There were procedures which were followed to review peoples care with them and their family if they wished them to be involved. People’s needs were planned for and risk assessments were in place to reduce any risks to each person.

The provider carried out regular reviews of the environment. We were told that the flooring that was worn in the kitchen area was scheduled to be replaced in the coming weeks.

Staff told us that they were able to make suggestions about improving the service and the manager listened to what they had to say.

The manager had emergency procedures in place that would be followed if there ever was an emergency in the home. The staff knew who to contact if the need arose the manager who was also the owner was happy to be contacted at anytime.

Recent unannounced food hygiene survey by the local council. Awaiting the full report verbally reported that no concerns were noted.