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Inspection report

Date of Inspection: 18 February 2013
Date of Publication: 20 March 2013
Inspection Report published 20 March 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 February 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

During our visit there was one member of staff on duty and the registered manager/owner. There are four members of staff employed in this home. Staff clean the home, assist with food preparation and support the people that live here. Of the three people that live here two are very independent and require minimal support. Overnight one staff member sleeps in the home. The staff member spoken to say there is enough staff on duty to provide the support that people require. Families accompany some of the people to their hospital appointments. The home manager will arrange for a staff member to accompany the person if it is required.

Agency staff are not used in this home. The four care staff that work here have worked here for a number of years. They each have a National Vocational Qualification (NVQ) and have the opportunity to attend other courses such as medicines management, manual handling and food hygiene.

We spent some time in the communal areas and observing staff. We found staff offered support when required and they spent time just talking and discussing everyday topics which most people joined in.

The two relatives we spoke to said they had no concerns about the staffing levels in this home. They found that their relative was always well cared for. Staff always spent some time talking with them when they visited.

Staff said they had a two monthly supervision meeting and a yearly appraisal with the manager. They got the opportunity to talk with the manager regularly in relation to the care and support they provided.