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Inspection report

Date of Inspection: 18 February 2013
Date of Publication: 20 March 2013
Inspection Report published 20 March 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 February 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

There were three people living at the home at the time of our inspection. When we first arrived at the home two people were in their rooms and one person was sitting in the lounge area. The staff said that people liked to spend time in their rooms. The staff informed us that two of the people that lived here had been here for some time and one person was here on a temporary basis.

We spoke to two of the people that lived here. They told us that they enjoyed living in this home. They participated in activities within the local community; one person attended their local day centre three times a week. We saw that people maintained close contact with their families who visited regularly and accompanied them on days out.

The three people that lived here were from different ethnic backgrounds. The staff responded to individual needs particularly in relation to their religious practices. We observed that people were offered choices at mealtimes and sometimes participated in food preparation. The kitchen could be accessed at any time for food and drink.

We saw good interactions between staff and people that lived at the home. The provider had installed a second television in the dining room so one person could access the television channels in their own language.

Each person had their own room and people could individualise it as they wished. People could vocalise their wishes and could choose what they wanted to do. We noted that the care plans were individualised and people were involved in the planning of their care and how they wished to be supported.

Family were able to visit whenever they wanted and called regularly at the home. People were supported in practising their religious beliefs in the home. They also attended their local services with the support of families or staff.

Family said they were, ‘’Very happy with all aspects of care and support’’. They found the care to be ‘‘Personalised and their relative was safe and comfortable living at this home’’.