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Burlingham House Requires improvement

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Inspection report

Date of Inspection: 14 November 2013
Date of Publication: 14 December 2013
Inspection Report published 14 December 2013 PDF | 75.2 KB


Inspection carried out on 14 November 2013

During a routine inspection

People told us that they liked living at Burlingham House. One person said, “It is very good here. The staff are good and kind”. Another person stated, “The food is good and there is a lot of variety. They will do you something else if you don’t like what’s on”.

Where possible, people gave their consent to care and treatment or alternatively their relative acted on their behalf. Care records detailed the support that each person needed and they were kept under regular review so that staff were made aware of any changes to the person’s needs.

Staff demonstrated good understanding about protecting people from abuse because they had received training about this. They were aware of how to report concerns and knew the location of contact details for the Norfolk safeguarding team.

The appropriate checks were made when recruiting staff to ensure that only appropriate people were employed. Staff files included most of the information we would expect to find about people employed by the service, although no full work history was available at this inspection.

Effective systems were in place to monitor the quality of the service. Risk assessments were completed regularly and kept under review to ensure that the environment was safe for people living and working at the service. There was an effective complaints procedure in place that was known to the people living at the home.