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Burlingham House Requires improvement

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Inspection report

Date of Inspection: 21 December 2012
Date of Publication: 18 January 2013
Inspection Report published 18 January 2013 PDF | 84.82 KB


Inspection carried out on 21 December 2012

During a routine inspection

We spoke with nine out of the 30 people who were at the home when we visited. They told us they felt well cared for and supported by staff. One person said, "The staff are very kind and they respect me. If I make a decision they respect it." We saw people in various parts of the home including communal areas. Organised activities were taking place in the quiet lounge, with five or six people joining in. One person told us, "I like to knit. I'm knitting squares to make a blanket for a babies cot."

People said they were listened to and described how they had put suggestions in the suggestion box and the manager had acted on them. People also knew how to complain if they were dissatisfied with the service. When speaking about lunch, one person said, "The food is good most days but the portions are too big."

People using the service spoke highly about the staff. We were told, "Staff are very good but there's not enough of them." However, we were also told that staff were always available when needed and that they responded quickly when the call bell was rung.

We observed staff interacting with people and for the most part the interactions were positive for the person. Staff spoke kindly and offered people choices that were respected. Efforts were made to preserve people's privacy and dignity when assisting people in and out of chairs. Jokes and laughter were shared between staff and people using the service. We saw visitors being welcomed to the home.