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Burlingham House Requires improvement

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Inspection report

Date of Inspection: 24 February 2012
Date of Publication: 26 March 2012
Inspection Report published 26 March 2012 PDF | 56.44 KB

Overview

Inspection carried out on 24 February 2012

During an inspection to make sure that the improvements required had been made

People said that they thought the staff looked after them well. They were able to spend time in their rooms if they wanted to, or to use different lounges as they wished. One commented, "I would like to have a trip out some time."

One person recognised that they were fussy about their food and said that sometimes the quality varied. This was confirmed by a visitor.

Some people were not able to tell us clearly what they thought so we spoke to some visitors as well as people living in the home. We were told that some staff would 'go the extra mile' to support people and that staffing levels had improved recently. They had identified that there had been a lot of staff turnover so would welcome a period of consistency and stability.

We were told that members of the management team were approachable and would deal with issues.