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Inspection report

Date of Inspection: 4 October 2013
Date of Publication: 31 October 2013
Inspection Report published 31 October 2013 PDF | 76.51 KB


Inspection carried out on 4 October 2013

During a routine inspection

There were no people who use the service present at the time of our inspection, so we were unable to speak directly with them. However, we viewed their responses to the provider�s annual customer survey and these showed that people were very happy with the service they had received at Briarswood Clinic. We saw that the provider had also conducted a second survey that asked people how they would like to see the service developed; for example, whether they would like to have access to a dietician. The provider was reviewing these responses with a view to enhancing the service.

We found that people gave consent accordingly before commencing treatments; however, staff involved in the service should raise their awareness of the Mental Capacity Act 2005 and its accompanying code of practice. Employment checks for staff were in place and the provider regularly assessed and monitored the service. The provider had adequate safeguarding practices and procedures in place. However, records of patient consultations should be improved to better demonstrate that the care and treatment provided met people�s individual needs.