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Archived: West House - 2A Waterloo Street Requires improvement

All reports

Inspection report

Date of Inspection: 13 April 2012
Date of Publication: 8 May 2012
Inspection Report published 8 May 2012 PDF


Inspection carried out on 13 April 2012

During a routine inspection

The home is registered for 10 people and when we visited there were two vacancies.

On the day of the inspection we spoke with the four people who were at home that day. Three other people were out at day services for the day, and one person was in hospital having a planned routine operation.

The four people we spoke with all had good things to say about the home and the care they received. All said they got on very well with the staff who were kind and caring, and listened to what they had to say.

People told us:

"I can do what I like, staff always ask me what I want to do"

"I go out into town to the cafes"

"I like spending time with my friend and chatting with staff"

"If I want a lie-in I can have one, and staff support me to do things I like to do"