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Archived: Low Fauld

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Inspection report

Date of Inspection: 14 July 2012
Date of Publication: 2 August 2012
Inspection Report published 2 August 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

The provider was meeting this standard. People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

User experience

We observed staff engaging with people in ways that demonstrated that they were trained and experienced to deliver appropriate and sensitive support. We were able to see that staff were focused on people's aims and goals and provided a consistent appraoch to managing people's behaviours. This demonstrated that staff were applying the principles of the team teach training they had received.

People we spoke with said that the staff looked after them well and their needs were being met.

People were supported by staff in a way that maximised their involvement in the community and ensured that they have control over their lives, to the level of their ability.

Other evidence

People were cared for, or supported by, suitably qualified, skilled and experienced staff. We were able to see from records that staff were able, from time to time, to obtain further relevant qualifications. Based on our discussions with managers and staff the organisation had sound systems in place to ensure the training and development needs of staff were assessed at the start of their employment and they were provided with suitable on-going training for their role.

Staff provided examples of recent training they had undertaken to make sure they had appropriate skills and knowledge. This included moving and handling, person-centred planning, team teach for managing challenging behaviour and dementia care. In addition to specific training courses the organisation also provided Skills for Care training for staff that reinforced and supported good practice.

Staff received appropriate professional development, and support through regular supervisions and annual appraisals. Staff we spoke with said that both the manager and the organisation offered good support in helping them to carry out their roles. They spoke of enjoying their jobs and getting a great deal of job satisfaction.