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Cygnet Storthfield House Good

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Inspection report

Date of Inspection: 25 February 2014
Date of Publication: 27 March 2014
Inspection Report published 27 March 2014 PDF


Inspection carried out on 25 February 2014

During a routine inspection

During our inspection we spoke with seven people who used the service, two relatives, four members of staff and a health care professional.

People using the service talked positively about staff and the way they were treated. One person said, "I am OK here, I feel I have done well. I like the staff and have no complaints." A relative told us, "This is the best placement X has ever had. X trusts them and likes being there and is always happy to return."

A health care professional told us, "I feel comfortable placing people there. Staff are cooperative, professional and communication is good. De-escalation skills are excellent."

We saw that people's consent to care and treatment was gained in accordance with legislation.

People were informed of the status of their detention and their rights under the Mental Health Act. Not everyone was aware of the length of their detention and when it would end.

We saw that people received the care and treatment they needed to meet their individual needs. A range of therapeutic activities and support were available to promote people's rehabilitation.

There were enough staff on duty at all times with the training, skills and experience to meet people's needs.

We saw there were effective systems in place to respond to any comments or complaints.

People had access to advocates who supported them in their monthly reviews and at other times they needed them.