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Cygnet Storthfield House Good

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Inspection report

Date of Inspection: 29 October 2012
Date of Publication: 24 November 2012
Inspection Report published 24 November 2012 PDF


Inspection carried out on 29 October 2012

During a routine inspection

We spoke with four people using the service, three members of staff and the management team during the visit. We spoke with four visiting professionals by telephone following the visit and received written feedback from another.

People expressed their views and were involved in making decisions about their care and treatment. They told us that they liked using the service. One person said they liked the staff and confirmed that they were treated respectfully. One person told us that a request for specific cultural food had been accommodated.

People we spoke with were positive about the care that they received and praised the staff. They were able to tell us how they had improved since using the service. One person told us �it�s pretty good here� and another said they were happy with the support provided and described it as �absolutely fine�. The people we spoke with confirmed that their activity plan occurred as planned and one person told us activities were �never cancelled�.

People told us they liked the staff and that they listened and were helpful. One person described them as �very good�.