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Inspection report

Date of Inspection: 17 February 2014
Date of Publication: 19 March 2014
Inspection Report published 19 March 2014 PDF | 74.35 KB

Overview

Inspection carried out on 17 February 2014

During a routine inspection

People told us that were involved in planning and agreeing their care packages. One relative told us, "I do my own assessment and discuss it with the provider." People told us that the staff were polite and respected their wishes. One member of staff told us that they always sought permission before they did anything to their clients.

The staff were trained to safeguard people and there were policies in place for both the safeguarding of adults and children. People told us that they felt safe with the provider. They told us that the staff knew what they were doing and they were able to raise concerns with the manager, if needed.

The staff had mandatory training on a range of subjects and had additional annual training. They had regular supervision and an annual appraisal. One member of staff told us, "They are a good and supportive employer."

The provider sought the views of people regularly and we saw that they acted on comments received. They dealt with incidents and complaints in line with their policies. One person told us, "They are very good. If I am not happy, they would even change the carer."