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Inspection report

Date of Inspection: 11 December 2012
Date of Publication: 8 January 2013
Inspection Report published 8 January 2013 PDF | 74.87 KB

Overview

Inspection carried out on 11 December 2012

During a routine inspection

People told us that they consented to their care. One relative told us "they do exactly what my mum wants." Another person said "once I have told them what to do they do it." We saw assessments that set out the care to be provided had being signed by people. We found that care plans were in place, and that staff understood the needs of individual people. People told us staff were able to meet their needs. One person replied "absolutely yes" when asked if they thought staff knew what to do.

We found that the service carried out checks on people before they started work, including Criminal Records Bureau checks and obtaining proof of identification. People told us they were happy with the staff. One person said "they are very professional" while a relative told us "my mum is very comfortable with them." We saw that staff had regular training, including on safeguarding vulnerable adults and moving and handling. The service had a suitable complaints procedure in place, and people told us they knew how to make a complaint if they wanted to.