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Archived: Ash Street Good

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Inspection report

Date of Inspection: 23 January 2013
Date of Publication: 22 February 2013
Inspection Report published 22 February 2013 PDF

Overview

Inspection carried out on 23 January 2013

During a routine inspection

People at the home attended college each day and sometimes returned late. We therefore announced our inspection, so we were able to meet people at the home and staff. Some people preferred not to meet with us, however we were able to speak with two people to see what they thought about the home. We spoke with some relatives and met with members of the management team and staff. We saw a number of care documents and observed the care and support people received. It was evident the staff provided people with the care and support they needed to ensure their well being. We observed good interaction between the staff and the people they supported. Communication aids were available for people to use in and outside of the home.

Staff told us about various activities people were involved with and how they supported people with daily life skills to promote their independence. People chatted freely with the staff and they appeared at ease and 'comfortable' with them. There was a relaxed atmosphere in the home.

Staff received training and support, so they had the skills and knowledge to provide safe care to people. A relative confirmed the staff were well trained.

The home had a complaints policy and procedure (in picture format), so people who used the service had the information they needed should they wish to raise a concern. Regular meetings were held at the home to enable people to give their views and be involved with choosing activities and menus, for example.