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Inspection report

Date of Inspection: 26 October 2011
Date of Publication: 16 November 2011
Inspection Report published 16 November 2011 PDF

Overview

Inspection carried out on 26 October 2011

During a routine inspection

During our site visit we spoke to the manager, the learning manager, two staff members and a person living at the home. We also received comments from other professional agencies such as social services and Lancashire Council's Contracts Monitoring Team, to enable us to get an overview of the service.

The service is a small home and only one person was available at the time of the visit. However, comments we received from the person at the home and staff were positive. They included, �Everyone gets along well" and also, "We only want what�s best for the people living here." When asked about the staff the person said, �They are all good."

Staff spoken with said they felt the staff team worked well together and because most have been at the home for a number of years they know each other very well. One staff member said, "We all cover for each other when needed."

We talked to staff about the people living at the home and they had a good awareness of individuals' care needs and the importance of treating people with respect and dignity. One staff member said, �I have supported XX for three years and built up a friendship and relationship."

As part of the inspection process we spoke to social services for their view of how the home operates. Allthough there has been involvement recently in relation to safeguarding matters, they had no issues in respect of the delivery of care and the manager's response to safeguarding concerns.