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Inspection report

Date of Inspection: 4 October 2012
Date of Publication: 1 November 2012
Inspection Report published 1 November 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

The provider was meeting this standard. People experienced care, treatment and support that met their needs and protected their rights.

User experience

The people using the service who were able to tell us said that they were happy living in the home. Comments included; “The staff are nice.”

Other evidence

Anyone moving into York Road would receive a pre-admission assessment to ascertain if their needs could be met. This assessment was done at their own home or in another care setting such as a respite centre or a hospital. As part of this process the home would also get the person’s family, social worker or other professionals to add to the assessment if it was necessary. Additional training would also be undertaken if this was appropriate. We looked at some of the pre-admission paperwork that had been completed for people currently living in the home and could see that the assessments were thorough and included information about personal preferences and choices such as what the person preferred to be called.

Each person using the service had a care plan that was written from the information gathered during the assessment.

We looked at all four of these to see what support people needed and how this was recorded. We saw that each plan was detailed, personalised and reflected the needs of the individual. We also saw that the plans were written in a style that would enable the person reading it to have a good idea of what help and assistance someone needed at a particular time. Where necessary plans were completed using an easy read pictorial format. All of the plans we looked at were well maintained and were up to date. Visits from other health care professionals, such as GPs were recorded so staff members would know when these visits had taken place and why. The reviews were detailed, as were the daily records, so staff knew what changes, if any, had been made. Managers and staff made every effort to ensure that the person understood the arrangements made for their care and support and knew about the choices and opportunities open to them.

Activity records showed what each person had chosen to do during the day or evening and the level of support provided by the staff so that they were able to take part safely.

Risk assessments were carried out and kept under review so the people who lived at the home were safeguarded from unnecessary hazards. We could see that the home’s staff members were working closely with the person and, where appropriate, their representatives. This ensured that the management of risk was balanced against safety and the person's rights to live a fulfilling lifestyle without unnecessary restriction.

The staff members we spoke with could show that they had a good understanding of the people they were supporting and they were able to meet their various needs. We saw that they were interacting well with people in order to ensure that they received the care and support they needed. The relationships we saw were warm, respectful, dignified and with plenty of smiles.