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Inspection report

Date of Inspection: 4 October 2012
Date of Publication: 1 November 2012
Inspection Report published 1 November 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

The provider was meeting this standard. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

User experience

We did not receive any direct comments in respect to the degree in which consent is obtained from individuals during this visit.

Other evidence

We sat in the main lounge with three of the people living in the home. We saw there was good communication and understanding between the members of staff and the people who were receiving care and support from them. We observed people being supported with their daily life activities for example helping to prepare the evening meal. The people we met with appeared relaxed, comfortable and at ease with the staff. It was evident staff had a good understanding of what was important to each person, for example, preferred clothes, preferred meals and social arrangements.

We looked at four people’s care files; they contained the relevant information regarding background history to ensure the staff had the information they needed to respect the person's preferred wishes, likes and dislikes. For example, food the person enjoyed, being responsible for their room key, preferred social activities and social contacts, people who mattered to them, dates that were important to people and ways in which they wished to remain independent. The information was detailed which meant staff members were able to respect people's wishes regarding their chosen lifestyle. We saw recorded evidence of the person's consent to the decisions that had been agreed around their care. There was also written evidence to show that if necessary family members had been involved in making decisions.