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Inspection report

Date of Inspection: 22 August 2013
Date of Publication: 24 September 2013
Inspection Report published 24 September 2013 PDF | 77.27 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 August 2013, observed how people were being cared for and talked with people who use the service. We talked with staff and reviewed information given to us by the provider.

Our judgement

There were enough qualified, skilled and experienced staff to meet people's needs.

Reasons for our judgement

At the time of our inspection there were four people living at York Road. We looked at staffing levels across each shift and talked to staff about their training and understanding of the needs of the people living at York Road.

On the day of our inspection we found there were three staff on duty. A staff member we talked to told us there were always three people on duty during the day, plus the manager of the home. At night time two staff were on duty. At the time of this inspection, the manager was spending two to three days each week at the home. We understand that a new manager will be taking up post on 02 September 2013 and their time will be split between York Road and two other support services close by.

Staff were able to demonstrate a good knowledge of the people they provided support for. Staff confirmed they had received training on medications, safeguarding, infection control and basic life support techniques. One staff member said they needed to have some of this training updated. Staff we spoke with said they felt they would benefit from more specific training, for example, on autism and other learning disabilities.

When we observed staff providing support to people at the home we found they were calm and confident in their role. One staff member we spoke with described the support they provided for a person in detail, displaying a good knowledge of the person's support needs and how communication methods used promoted the person's understanding of what was expected of them in a given task. This demonstrated that staff had the skills required to support people safely, in a way that ensured their welfare and protected their rights.