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Heather Holmes Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 13 May 2014
Date of Publication: 21 June 2014
Inspection Report published 21 June 2014 PDF | 79.29 KB


Inspection carried out on 13 May 2014

During a routine inspection

The inspection team consisted of one inspector. We gathered evidence to help us to answer out five questions; Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people who used the service, the staff supporting them and from looking at records.

Is the service caring?

People were not able to communicate with us. We observed that they were relaxed with staff and they received care and support that met their individual needs. One person received one to one attention from a care worker and they laughed continuously during this time. People were cared for by kind and attentive staff. We observed people asking staff by their body language for staff to do things for them. Staff responded to the requests promptly and efficiently.

Is the service responsive?

Staff told us what they had done when a person became unwell. There was evidence that staff had taken appropriate actions to promote the person's health and well being. The service worked well with external professionals such as, community nurses to make sure people received good standards of care. When changes were made these were recorded in the support plans. This ensured that all staff were made aware of any changes in people's care needs.

Is the service safe?

People were treated with dignity and respect by staff. Staff had received appropriate training and received regular supervisions with the manager. These ensured that staff provided a safe environment and care to prevent people from accidents where ever possible. Any accidents or incidents that did occur were recorded and investigated by the manager. Improvements were put in place to prevent similar occurrences. The deputy manager had put robust checking systems in place to ensure that medicines were administered to people in a safe way.

Is the service effective?

People's health and care needs had been assessed and support plans were in place. There was evidence of people and or their relatives being involved with the development and regular reviews of support plans. Staff supported people in leading interesting and enriched lifestyles that met with their individual preferences. Staff also gently encouraged people to be as independent as possible.

Is the service well led?

The service had a quality assurance system in place that involved people who lived in the home, visitors and staff. Regular audits were carried out by the manager and senior managers on all aspects of the service. Records showed us that improvements had been made when they were identified through monitoring processes. Staff told us they were clear about their roles and responsibilities.