Archived: St Austell Internal Homecare Agency

Our inspection found, before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. However, documented evidence of this was not always seen in the office files we reviewed.

We found people received care that had been assessed, planned and delivered in line with their individual care plan. However, we did not see evidence of some risk assessments in the office files we reviewed.

People were protected from the risks associated with equipment as the provider had suitable arrangements in place.

We found people were cared for by staff who were properly supported and trained to deliver care safely and to an appropriate standard.

We saw any comments and complaints made were responded to appropriately and in accordance with the complaints policy and procedure.

At St Austell Internal Homecare Agency we found a programme of care that clearly supported people with their needs both within and outside their home environment. This care programme ensured that people who used the service were protected from the risk of abuse.

All the evidence collected about staffing demonstrated that there were enough qualified, skilled and experienced staff to meet people's needs and staff were positive about the specialist training provided.

From the evidence collated it was clear that people who used the service and their families were asked for their views about their care and support provided and they were acted upon. In addition there was a system in place to assess and monitor the quality of the service provided.