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Archived: St Austell Internal Homecare Agency

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All reports

Inspection report

Date of Inspection: 23 December 2013
Date of Publication: 10 January 2014
Inspection Report published 10 January 2014 PDF


Inspection carried out on 23 December 2013

During a routine inspection

Prior to this inspection we asked the area manager to provide us with a list of people who were receiving a service from the STEPS team so that we may contact them to seek their views and experiences of the service. We spoke to eight people and their comments were positive for example, �really good caring staff� and �a fantastic service�. As part of the inspection, we spent timeat the office of the STEPS team, and we spoke with the area manager, and spoke with five staff.

Our inspection found, before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. However, documented evidence of this was not always seen in the office files we reviewed.

We found people received care that had been assessed, planned and delivered in line with their individual care plan. However, we did not see evidence of some risk assessments in the office files we reviewed.

People were protected from the risks associated with equipment as the provider had suitable arrangements in place.

We found people were cared for by staff who were properly supported and trained to deliver care safely and to an appropriate standard.

We saw any comments and complaints made were responded to appropriately and in accordance with the complaints policy and procedure.