Archived: Penzance Internal Homecare Agency

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

People's health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

We found people were given appropriate information and were involved in making decisions about their care and treatment. People told us staff treated them with politeness and respect.

Staff spoken with said it was a good Organisation to work for and there were excellent training opportunities. One person said:" Training is ongoing there are plenty of opportunities."

Staff said they were well supported to do their job. All staff spoken with said they thought communication was effective and they were kept informed of people's care and support needs.

We saw the provider had systems in place to gather feedback from people, who used the service, and to regularly assess and monitor the quality of service people received