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Archived: Bodmin Internal Homecare Agency

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 9 December 2013
Date of Publication: 10 January 2014
Inspection Report published 10 January 2014 PDF

Overview

Inspection carried out on 9 December 2013

During a routine inspection

We spoke with the manager, two team leaders, six other members of staff and people who used the service. The people we spoke to gave very positive feed back. One person said "The carers are all lovely, I couldn't have wished for better". All people who used the service had clear assessments of their care needs and planned strategies were in place to meet them. Individuals care plans were reviewed regularly.

We saw written evidence of a robust staff selection process and training program for existing and any new member of staff.

Staff worked at the pace of each individual and encouraged their independence within the range of people's disabilities. Individuals were given choices about their care and how they achieved their goals. People who used the service appeared to be relaxed and happy.

Staff were aware of safeguarding vulnerable adults and recognised signs of abuse and knew how to report and escalate concerns. People told us they felt safe in their homes and were gaining confidence in their abilities.