You are here

All reports

Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 31 December 2013
Inspection Report published 31 December 2013 PDF

People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

Meeting this standard

We checked that people who use this service

  • Are in safe, accessible surroundings that promote their wellbeing.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 December 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information sent to us by other authorities.

Our judgement

The environment was suitable and appropriate for people living at the home.

Reasons for our judgement

The home had 29 en-suite bedrooms which additional communal bath and shower rooms. There were three dining rooms which catered for different people, based on their dependency level. We looked at a number of different rooms and found that the environment was person centred and appropriate. Rooms were well lit and spacious so that people lived in a comfortable room. One person said, “You should see my room, its lovely. It is always clean as well.” Following some information we had received about possible issues with window restrictors, we checked the windows for several rooms. We found that restrictors were in place, so that they opened to a level that was safe for people. We saw that following an incident, the window was fixed in a timely manner.

We saw that there was signage all around the home in a suitable format for people with dementia. The signage was clear together with pictures. We saw this on people’s bedroom indicating the room number and their name. There was a lift in the home which had signage in different colours for different floors, so people could easily remember the floor they wanted to access. One person said, “It’s easy, there are signs everywhere if I get lost.” We found that people had easy access to all parts of the home, without any restrictions. One staff member said, “Some rooms are used for dual purposes so families can use it when they come over.”

Records showed that relevant checks were completed around the lift maintenance, water testing and electrical appliance testing. We saw a book that was used for maintenance issues to be reported which maintenance staff had access to. One staff member said, “(The maintenance staff) come in around four times a week. We just record what needs to be done, and they do it.” We saw that reported maintenance issues were completed in a timely manner. There were clear records maintained for the work that was carried out in each room and areas of the home. The owner said, “I do checks every six months and walk around so I pick up anything that needs to be completed.” Records showed that this was carried out and action plans were put in place to address the issues. This meant that robust systems were in place to report and address issues relating to the maintenance of the home.