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Inspection report

Date of Inspection: 26 October 2012
Date of Publication: 8 December 2012
Inspection Report published 8 December 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 October 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. We found that there had been one safeguarding concern which the local authority had investigated. The outcome of the investigation was partially substantiated. We found that the home had a system where potential safeguarding incidents would be recorded. The deputy manager explained that this would help prompt staff to follow instructions and think about what needed to be reported.

Records indicated that all staff had watched a DVD for the safeguarding of vulnerable adults. Staff were able to tell us about abuse, what they would do in the event of an allegation of abuse, and who they would escalate the matter to in the event that the manager was unavailable. Staff were able to tell us what the Mental Capacity Act (MCA), and Deprivation of Liberty Safeguards (DoLS) meant. Staff we spoke with told us they had watched a DVD. This meant that staff were aware of appropriate processes to ensure that people were safe. One person told us, “I always feel safe here.”

The home looked after small amounts of money for people. We looked at two people’s money records and balances. We found that money balances were accurate. We found that there was an effective system and that all debit transactions were accompanied with receipts. This meant that suitable arrangements were in place to ensure that people’s money was safeguarded appropriately.

Records showed that checks were carried out to ensure that only suitable staff who can work with vulnerable adults were recruited.