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Inspection report

Date of Inspection: 26 October 2012
Date of Publication: 8 December 2012
Inspection Report published 8 December 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 October 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care. People’s privacy, dignity and independence were respected.

Reasons for our judgement

People were supported in promoting their independence. We saw staff encourage and support people to walk around the home, eat during mealtimes, and take part in activities. The deputy manager explained that one person who could not leave their room because of their health, was supported to carry out activities in their own room to ensure that their independence was maintained. We spoke to the person who told us, “Yes it is nice as I cannot leave my bedroom and normally just like to watch television.”

People expressed their views and were involved in making decisions about their care and treatment. One person said, “They make changes to the care plan and read it to us.” Records indicated that people were involved in making decisions in different ways and that any changes to people's care records were explained to them. We found people making choices throughout the day about where they wanted to spend time, what activities they wanted to be involved in, and what to eat and drink. We saw that staff respected people’s privacy and dignity throughout the day by supporting them in a timely manner.

We saw minutes for meetings where people and their relatives were invited to give their views on different aspects of care. Records indicated that views were taken seriously and acted upon. For example, one person had said that they wanted to have soup on the menu, which we found had been done. The managers explained that a ‘relative’s forum’ was held for relatives to get together and provide their views. This meant that people and their relatives had opportunities to be involved in the running of the home.

People's diversity and values were respected. We found that there was one person living at the home who could only speak limited English language. We found that provisions were in place for staff to communicate with the person to understand their needs. One staff said, “We make sure we have staff who can speak the language and we have learnt some of the main words in their language.” We found that staff interacted with the person using their own language. We saw that the person went out to visit their own place of worship on the day of the inspection.