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Potensial Limited - 2 Belgrave Terrace Good

All reports

Inspection report

Date of Inspection: 17 December 2013
Date of Publication: 11 January 2014
Inspection Report published 11 January 2014 PDF


Inspection carried out on 17 December 2013

During a routine inspection

We spoke with two people and one relative during our visit to 2 Belgrave Terrace and they all said they were happy with the service they received. One person told us �The staff are lovely, they know how to look after me and we have just been out for our Christmas meal�. Another person told us �It�s so quiet and peaceful, they asked me if I wanted to go on holiday to Blackpool but I said no as I love my bedroom.�

A relative we spoke with said the care was �Very good, they look after my relative 24/7, I have no complaints and they manage all of their hospital appointments. The staff are amenable and supportive.�

We found that people were involved in deciding what care and support they needed and they were kept safe from the risk of abuse. People were cared for by staff who were trained and supported to an appropriate standard. The provider had systems in place to identify risks and monitor the quality of service provided.

We found the provider had not ensured that people were protected against the risks of unsafe or unsuitable premises.