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Inspection report

Date of Inspection: 17 December 2012
Date of Publication: 15 January 2013
Inspection Report published 15 January 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We carried out a visit on 17 December 2012, observed how people were being cared for, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

Throughout the inspection members of staff on duty were observed speaking to people in a kind and respectful way. At all times staff were attentive to peoples needs and there was chat and humour. People were clean and well groomed.

We spoke to one person and two relatives. They were all positive about the service they received. They felt that staff knew their needs well and that they were supported to make their own choices.

One person told us about a visit to a local pantomime which was planned the next day. They also told us how they go on holiday every year with their carers.

We looked at people’s care plans which were person centred. They described what people liked such as jigsaws and looking at magazines and catalogues. The care plan described how to tell if the person was unwell, it stated “I will make shaking movements if I feel unwell”. Each care plan had a section which was called “All about me”. It described who was important to them, information about their early life and family and how they communicate, when their birthday is and the birthdays of those important to them. This section had been compiled with the assistance of the service users, there were pictorial symbols and pictures of the service users in it.

We spoke to staff who could describe in detail how they cared for individual people and how they gave people choices. One member of staff told us they would show a person different types of food in the kitchen to see what they wanted to eat. They also said that another person will point at what clothes they want to wear. During our visit staff took some of the service users out to the local town shopping in the mini bus.

The staff described to us how they got to know a new user of the service. They told us the person would visit a few times and they would read assessments from the local authority and also spend time with the person to get to know them. The acting manager showed us a copy of the service user guide which set out what people could expect from the service. This had pictorial symbols in it to assist people to understand it.

We saw from one person’s care plan that they had access to an advocate when they if they needed to make decisions. An advocate is someone who can speak for you when you need to make decisions.