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Inspection report

Date of Inspection: 17 December 2012
Date of Publication: 15 January 2013
Inspection Report published 15 January 2013 PDF

Overview

Inspection carried out on 17 December 2012

During a routine inspection

Some of the people who used the service had complex needs which meant they were not able to tell us their views. Because of this we used a number of different methods to help us understand their experiences.

We spoke to one person who told us that they liked living at the home and they were �really happy�. They told us all about a visit that was planned to the local pantomime. They also told us how they go out in the home�s minibus to the shops and also to the beach. They told us that the staff looked after them and kept them safe.

We contacted two relatives by telephone. One relative said that the care was �brilliant� at Middleton Lodge. There had been problems in the past which had been addressed and they were �quite happy�. They said their relative called it home and if anything was needed they just had to ask. They also said that their relative had been on holiday abroad several times with their carers.

Another relative we spoke to said they were �happy� with the care at the home and that everything was �fine�. Staff listened to them and their relative went horse riding which they loved.