You are here

All reports

Inspection report

Date of Inspection: 11 August 2011
Date of Publication: 20 September 2011
Inspection Report published 20 September 2011 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

The staff were supported to provide appropriate care and treatment to people, because they had been properly trained and supervised.

User experience

No service users were spoken to regarding this outcome.

Other evidence

During our visit to the service we looked at all communal areas, observing how people were being care for. We found that there were enough staff to meet the needs of the seven service users at that time.

The staff were organised, attending appropriately to people’s needs and we observed good interaction between staff and service users.

The service did not have a registered manager, however there was an acting manager working there. The acting manager had made significant changes to the operation of the service and staff were very complementary about the changes she had made.

One said “we now get the things we need to give good care”.

Another said, “We now have the time to spend quality time with the service users. There have been lots of changes recently and they were all for the better”.

The manager had a good knowledge about the service user’s needs and the staff working in the home.

Staff were receiving the support they needed in relation to their responsibilities; this enabled them to deliver care and treatment to service users safely and to an appropriate standard by receiving appropriate training and support.

Staff supervision sessions had recommenced. The acting manager was being supported by the area manager in this process.

Training had included, fire training, health and safety, protection of vulnerable adults, mental capacity, mental health awareness and accredited medication training. Staff had also received training to administer Midazalam.

The following training had also been arranged to take place within the three months of the inspection: Deprivation of Liberty, first aid, food hygiene, moving and handling, record keeping, end of life care, diabetes, advocacy, autism, effective communication, nutrition, and person centred awareness.

Six staff had also commenced National Vocational Qualifications (NVQ) at level 2/3 .