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Inspection report

Date of Inspection: 14 January and 14 June 2011
Date of Publication: 23 August 2011
Inspection Report published 23 August 2011 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

Staff were not fully supported or trained to ensure that service users personalised care, treatment and support needs were properly implemented.

User experience

We did not talk to people about this outcome.

Other evidence

We looked at the staff training records, we could find little evidence that staff had received appropriate support in relation to their responsibilities to enable them to deliver care and treatment to service users safely when administering medication, keeping and maintaining accurate up to date care records, maintaining nutritional records, and identifying risks, and how these would be managed and reviewed.

The acting manager, said that she intended to re-assess the needs of each member of staff, using the skills of other professionals involved in their care. With the support from these professionals, then plan the delivery of care, treatment and support so that each service user would be safe and their welfare fully protected. The care records would then clearly state how each person’s needs would be met, reviewed and evaluated by support staff. She said that staff would receive all the support and training necessary to ensure that the service users experienced effective care, treatment and support that would meet their needs. Policies and procedures would also be reviewed to ensure that they were in line with current legislation and best practice.

The acting manager provided evidence that accredited medication training had been arranged for all staff on 19 July 2011. Additional medication training on the use of midazalam (rescue medication) had also been arranged as had safeguarding adults and mental health awareness training