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Archived: Potensial Limited - 31 Balfour Road Good

All reports

Inspection report

Date of Inspection: 12 February 2013
Date of Publication: 13 March 2013
Inspection Report published 13 March 2013 PDF


Inspection carried out on 12 February 2013

During a routine inspection

We spoke with all the people living in the home, they told us that they liked living there and liked the staff who worked with them. We saw that service user meetings were held so that people could have input into how the home was organised and ran. One person said, it was the best place they had lived and they felt safe. We found that care plans were person centered and had included the individual in the planning of their care. People living in the home were supported by a staff team who knew them well as they had worked there for many years. Staff told us they received regular support and training to enable them to fulfill their role. There was an effective complaints procedure for service users, families and visiting professionals.