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Potensial Limited - 31 Balfour Road Good

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Inspection report

Date of Inspection: 10 August 2011
Date of Publication: 13 October 2011
Inspection Report published 13 October 2011 PDF | 59.75 KB

Overview

Inspection carried out on 10 August 2011

During a routine inspection

The following information was gained through discussion with relatives / carers of the people using the service, health care professionals and observations made during the visit to the service.

Limited information was obtained from the people living at the home due to communication difficulties. However, people said they like the staff and they got on well together. They said staff are always available and talk to them about how they are each day. One person said ‘The girls are good and kind’. Another person said ‘The staff are lovely’. They said the staff are always available and they would speak to one of the staff if they were unhappy. One person said ‘I would talk to the manager if I was upset or worried’. The people using the service said they are happy with care they receive. One person said ‘I like living here’. Another person said ‘I can watch the television when I want and go to bed when I want’. We observed the way staff interacted with the people using the service. Staff had a friendly and professional manner and the people using the service appeared comfortable in their company.

Relatives of the people using the service said they were very happy with the standard of the care provided. One person said ‘My relative is very well looked after’ and ‘The staff are always professional and friendly’. Another person said ‘This is my sister’s home and she is very happy’. Both relatives said the staff respond quickly to their relatives’ health care needs and the doctor is called when necessary. Relatives said they are always kept informed about their relatives’ welfare. Both relatives are aware of the home’s complaint procedure and neither had seen any signs of abuse or neglect.

The relatives said they are always made welcome at the home. Both said the home is very well managed. One person said ‘The home has very good management’.

The health care professionals spoken to had no concerns to raise about the management of the home or the care of the people using the service. One person said the staff are knowledgeable about peoples’ individual care needs and they are kept informed of any problems that arise. They said their patients appeared well cared for and they had never seen any signs of abuse or neglect. One person said she was very impressed with the way staff had supported her patient. She commented that her patient appeared comfortable in the carers company. She said ‘The carer was lovely and aware of my patient’s care needs’. Another healthcare professional said ‘The manager is excellent and the staff are knowledgably about my client’s care needs’. She said the staff are very thorough and conscientious and always take advice is they are unsure about matters.