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We are carrying out a review of quality at Springfield House. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 3 December 2013
Date of Publication: 7 January 2014
Inspection Report published 07 January 2014 PDF | 79.35 KB

People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)

Meeting this standard

We checked that people who use this service

  • Their personal records including medical records are accurate, fit for purpose, held securely and remain confidential.
  • Other records required to be kept to protect their safety and well being are maintained and held securely where required.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 December 2013, observed how people were being cared for and talked with people who use the service. We talked with staff and talked with commissioners of services.

Our judgement

Records relevant to the management of the service were accurate and fit for purpose.

Reasons for our judgement

We looked at a number of records and documents in relation to the care and welfare of people using the service. We did this to see what evidence there was of recording information used to identify people’s needs.

Records we looked at were complete and up to date. They included evidence of how people’s needs were being recorded and reviewed. This included care planning, maintenance and quality assurance records.

The provider told us they were involved in updating and reviewing records so that information was accurate and used to monitor those needs.