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We are carrying out a review of quality at Springfield House. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 3 December 2013
Date of Publication: 7 January 2014
Inspection Report published 07 January 2014 PDF | 79.35 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 December 2013, observed how people were being cared for and talked with people who use the service. We talked with staff and talked with commissioners of services.

Our judgement

Systems were in place for monitoring the quality of service people received.

Reasons for our judgement

The service had policies and procedures in place to monitor the quality of the support provided. These included seeking the views of the people they supported by way of surveys, care reviews and regular monitoring. There were a range of suitable formats which were used to gain the views of people living there so it was inclusive.

There was evidence families were kept informed about what was occurring in their relatives support plan and if there were any changes which might affect them. The provider used information collected to identify areas for improvement.

Regular audits were also being completed by the provider through monitoring care plan records and training.