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We are carrying out a review of quality at Springfield House. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 3 December 2013
Date of Publication: 7 January 2014
Inspection Report published 07 January 2014 PDF | 79.35 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 December 2013, observed how people were being cared for and talked with people who use the service. We talked with staff and talked with commissioners of services.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

During the inspection we looked at the care records being completed, in order to determine how individual needs were being managed. We did this with one of the people who lived at the service. They were happy to show us what was in their record of support. We found care plans described people's assessed needs and the support they required. The records were informative and enabled us to identify how staff supported people with their daily routines and personal care needs. All the information was person centred and in pictorial format as well. This meant people using the service could understand what was being recorded.

The person showing us their support plan was familiar with it and highlighted a number of things they wanted us to see. It was clear they were involved in the care planning and review throughout the record.

During our inspection we spoke with and observed people being supported by the provider. This helped us assess and understand whether people were receiving care that was meeting their individual needs. We saw the provider being responsive and attentive. This confirmed people who required support with their care and support were being treated with respect and dignity.

Risk assessments had been completed to identify the potential risk of accidents or harm to people. This meant the provider was aware of any risk in the home and the community for individuals they were supporting. Risk management was reviewed and updated on a regular basis. The provider told us, “We make sure risks are covered both in the house and outside”.

We saw visits to General Practitioners and other healthcare professionals had been recorded. In addition we saw people were receiving regular screening for dental care, hearing tests and optical services. This confirmed systems were in place to ensure the health and welfare needs of people were being met.