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Inspection report

Date of Inspection: 17 November 2012
Date of Publication: 14 December 2012
Inspection Report published 14 December 2012 PDF | 78.45 KB

Overview

Inspection carried out on 17 November 2012

During a routine inspection

People in this service were able to voice their needs and opinions. Nothing was done without their consent and we had evidence to show that their views were sought on a daily basis.

People in the service were given support and care in the way they preferred. They were encouraged to be part of the life of the house and they were supported to be as independent as possible. They had a varied and active social life. The provider made sure they had access to health care services when needed. There were care plans in place that detailed their needs and aspirations.

The home was clean and comfortable on the day of our visit and people were relaxed in their surroundings. People had their own single rooms decorated and furnished to their tastes. They had access to a private lounge but spent most of their time with the provider and family.

The provider and her daughter-in-law were the main care providers and the people in the home benefitted from their training and experience.

There had been no formal complaints about the service. People in the home said they were happy living there.

"I like living here...don't want to go anywhere else. This is my house."