Archived: Hopes Green

16 Brook Road, South Benfleet, Essex, SS7 5JA (01268) 752327

Provided and run by:
Exceler Healthcare Services Limited

Important: The provider of this service changed. See new profile

All Inspections

19 June 2011

During an inspection in response to concerns

People living in the home looked relaxed during the day of our visit. People told us they felt safe and that, if they had any concerns or worries, they would discuss them with their relative or a member of staff. They also told us that they liked living at Hopes Green Care Centre. They confirmed to us that they felt their care needs were being met by staff at the home and they were given opportunities to make daily choices and decisions about their lives and daily routines. Comments included 'I love it here and I don't want to ever leave here' and 'I have no concerns, staff are supportive and lovely.' Two relatives spoken with, confirmed they were happy with the care and support provided to their relative and had no concerns.

People told us they liked the home and that they found the home environment suitable and it met their needs. People told us that they found the home to be clean and tidy. People told us they liked their bedroom and were able, when they moved in, to bring in their personal belongings and, where appropriate, small items of furniture so as to make it homely.