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Disabilities Trust - 4 Pages Orchard Outstanding

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Inspection report

Date of Inspection: 7 February 2014
Date of Publication: 11 March 2014
Inspection Report published 11 March 2014 PDF


Inspection carried out on 7 February 2014

During a routine inspection

At the time of our inspection the provider did not have a registered manager in post.

We used a number of different methods to help us understand the experiences of people who use the service. This was because the people who use the service had complex needs which meant they were not able to tell us about their experiences. We spent time observing what people did during the day. We also used observations of the interactions between people who use the service and the care workers to inform the judgements reached within this report.

We found people were actively involved in the local community and their independence was encouraged. On the day of the inspection, people went out as we arrived to one of their planned activities. We saw people had a large range of community involvement that was specific to their preferences.

The provider ensured the safety of people, workers and others related to the premises. The provider ensured maintenance was undertaken regularly and that risks from the premises were identified, assessed and managed promptly.

We saw there were suitable recruitment and selection methods used in the employment of new care workers. The provider ensured that the necessary checks were conducted prior to new staff employment. The provider must ensure that available agency worker information is also in line with the regulatory requirement.

People did not have any complaints about Disabilities Trust - 4 Pages Orchard. Relatives gave us complimentary feedback about the location and told us they would feel comfortable raising any concerns. There was a suitable complaints management system in place.