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Disabilities Trust - 4 Pages Orchard Outstanding

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Inspection report

Date of Inspection: 15 November 2012
Date of Publication: 12 January 2013
Inspection Report published 12 January 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 November 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

We were told three people had lived there for twelve years. Peoples needs had changed over the years and care plans and risk assessments reflected this. We looked at three files, containing care plans, reviews, risk assessment and reduction measures. All were maintained to a high standard. Each person had a named key worker, they ensured that care records were accurate, maintained contact with family members and supported the person with their independence, social activities and attendance at health appointments.

The three people living in the service had limited verbal communication skills, but responded positively by facial expressions and body language.

Each person attended college several times a week where they were involved in gardening, computers and cookery classes. One person showed us the needle work she had been working on and a second person was able to tell us his favourite meals. We spent time talking to a Complimentary therapist, who regularly visited to provide aromatherapy and hand massages to the people.

We were told that people were involved in the daily running of the service and agreed on a weekly basis, menus, shopping and meal preparation.

All people had regular contact with family and two people went home each week end with family.